Cancellation Policy
COMO Golf Club — Booking & Cancellation Policy
Applies to: simulator bay rentals, lessons, leagues, and small parties (<12).
How to cancel: Use your confirmation email link or email support@comogolfclub.com
Card on file: Required to secure any booking. Fees below may be charged to the card on file.
Standard bookings (1–2 bays)
Free cancellation window:
Weekdays (Mon–Thu): cancel ≥12 hours before start time → no fee.
Peak times (Fri 3pm–Sun, holidays): cancel ≥24 hours → no fee.
Late cancellation:
Inside free window down to 2 hours prior: 50% of the reserved time.
Inside 2 hours or no-show: 100% of the reserved time or 1 hour, whichever is greater.
Reschedules: If you reschedule once at least 2 hours prior, we’ll apply your original payment to the new time (once per booking).
Late arrivals: Your session ends at the original end time. After a 10-minute grace period, we may release the bay; charges apply per above.
Lessons
Cancel/reschedule ≥24 hours: no fee.
<24 hours: 50% lesson fee.
No-show: 100% lesson fee.
Leagues
League nights follow standard booking rules. You may send a substitute at no charge. If your team doesn’t field a player and fails to cancel ≥2 hours prior → 100% of the weekly slot.
Private events (12+ guests, multi-bay, or food/bev minimums)
Deposit: 25% due at booking; applied to final bill.
Cancel/reschedule 8–30 days out: forfeit 50% of contracted minimum (funds paid retained as future event credit for 12 months).
Within 7 days: 100% of contracted minimum is due.
Weather & safety exceptions
If Boone County or the City of Columbia issues an official travel advisory or we close for safety, fees are waived or converted to full credit.
Membership considerations
Members receive one waived late-cancel per month on standard bay bookings (not events). After that, normal fees apply.
First-time courtesy
Once per customer, we’ll convert a first late cancellation (<24h) into a full-value credit if you rebook within 30 days.
Abuse/fair use
We reserve the right to limit repeat last-minute cancels or no-shows and may require prepayment for future bookings.
Membership Policy
1) Membership Types & Inclusions
Founders Club — $250/month (limited):
Unlimited simulator bookings (one bay at a time). Priority booking up to 21 days. Event/league fees free or deeply discounted (as posted). Founders gift (hat + ball).
One Year Minimum Commitment for Founders Club
Two hour concurrent hours per day
Eagle Member — $180/month:
8 hours of simulator time/month. Additional time 20% off. Priority booking up to 14 days. Member pricing for events/leagues.
Birdie Member — $125/month:
5 hours of simulator time/month. Additional time 10% off. Priority booking up to 7 days. Member pricing for events/leagues.
Notes (all tiers):
One active bay per membership at a time.
Unused included hours do not roll over month to month.
Perks/discounts are not combinable with other promotions unless stated.
2) Term, Billing & Renewal
Billing: Billed monthly to the card on file (12 consecutive payments). Prices exclude tax.
Renewal: Auto-renews for another 12 months unless cancelled in writing at least 30 days before the end of the term.
Annual prepay (optional): Pay the full 12 months upfront (ask about any prepay incentive).
3) Early Termination
Early cancellations require payment of 50% of the remaining contract balance at the time of cancellation.
4) Pauses & Tier Changes
Pauses: One pause per 12-month term, up to 30 days, for travel/medical (request must be approved in advance). Billing and perks are paused; term extends by the paused days.
Upgrades: Allowed anytime; pro-rated to your bill date.
Downgrades: Allowed at the end of the 12-month term (submit 30-day notice).
5) Booking Rules
Member must book under their own name and be present.
Advance windows: Founders 21 days • Eagle 14 days • Birdie 7 days
Peak-time fairness: We may limit members to [2 hours/day or 4 hours/week] during peak periods.
Arrive 5 minutes early; sessions end on time for the next group.
6) No-Shows, Lates & Cancellations
Cancel/reschedule at least 12 hours before start time.
Late cancel/no-show: May result in a fee or deduction of 1 included hour (Eagle/Birdie); Founders may be charged a flat fee.
15+ minutes late may forfeit the reservation and be marked no-show.
7) Guest Policy (Updated)
Founders: $5 per guest per visit (same bay; up to 5 guests).
Eagle: $10 per guest per visit (same bay; up to 5).
Birdie: $10 per guest per visit (same bay; up to 5).
Capacity and safety rules apply; staff may limit guests if bays are full.
8) Events & Leagues
Founders: Free or deepest discounts; VIP invitations.
Eagle/Birdie: Member pricing.
Event availability/pricing vary by season.
9) Conduct & Safety
Follow posted rules and staff instructions. One person swings at a time; maintain safe distance.
No outside food or drinks.
Non-marking shoes recommended.
We may suspend/remove anyone for unsafe behavior, harassment, damage, or intoxication.
10) Damage & Liability
Members are responsible for damage caused by negligence/misuse (including by guests).
Report equipment issues immediately.
Use of facility acknowledges inherent golf risks and agreement to our Waiver & Release on file.
11) Equipment & Software
Do not move sensors, mats, or projectors without staff.
Use approved balls/tees only.
Personal profiles may be cleared periodically.
12) Closures & Maintenance
Hours posted online; subject to change for holidays, private events, maintenance.
If we close unexpectedly, we will rebook or credit lost time (no cash refunds for events beyond our control).
13) Transfers, Gifts & Promotions
Memberships are non-transferable (except Corporate named users per policy).
Gift cards follow posted terms; promos may have blackout dates.
14) Privacy & Communication
Basic info collected to manage bookings/membership.
By joining, you consent to operational emails/texts (booking confirmations, policy updates). Marketing opt-in is optional.
15) Changes to Policy
We may update policies to improve operations or comply with law.
Material changes will be emailed and posted; continued use after effective date = acceptance.
Reservation Policy
COMO Golf Club — Reservation Policy
Scope: Applies to simulator bays, lessons, leagues, and private events. By reserving, you agree to the terms below.
1) Booking windows and limits
Each reservation is 60–120 minutes. Back-to-back reservations allowed if availability permits.
2) Payment and deposits
A valid card on file is required to hold any reservation.
Standard bay reservations are authorized at booking and charged at booking. Some promotions or high-demand slots may require prepayment.
Lessons are prepaid at booking.
Private events require a signed agreement and deposit per the Event Terms.
3) Check-in, timing, and grace period
Please arrive 10 minutes early to check in and get set up.
Your session clock begins at the scheduled start time, not arrival time.
A 10-minute grace period applies. After 10 minutes we may release the bay to waiting guests and charge per the Cancellation Policy.
4) Capacity and age policy
Bay capacity is up to 6 people with 4 active players recommended for pace and comfort.
Guests under 16 must be accompanied by an adult. Guests 16–20 require an adult present to purchase or consume non-alcoholic items only.
Valid government ID is required for alcohol service.
5) Equipment, attire, and conduct
Bring your own clean clubs and balls. Tees are provided. Please no real tees or dirty balls.
Soft, clean, closed-toe shoes required. No metal spikes or heels.
Only one person on the hitting mat at a time. Keep all guests behind the hitting line when someone is swinging.
You are responsible for safe use of equipment and for any damage caused by improper use.
6) Food and beverage
Outside food is not permitted except celebration cake with advance notice and a plating fee.
No outside beverages. Valid ID required for alcohol service. We reserve the right to refuse service.
7) Changes, cancellations, and no-shows
All changes and cancellations follow our Booking & Cancellation Policy.
No-shows and late arrivals are charged in accordance with those terms.
8) Late extensions and walk-ins
If the next time slot is open, you may extend in 30 or 60 minute blocks at the current rate.
Walk-ins are welcome and seated based on availability. Walk-ins are subject to the same timing and conduct rules.
9) Leagues and lessons
League nights follow standard reservation rules. Substitutes are allowed at no charge.
Lessons may include warm-up time within the purchased lesson duration.
10) Waivers and photos
Select leagues, lessons, or events may require a liability waiver.
We occasionally capture photos and short videos for marketing. Tell staff at check-in if you prefer not to be photographed and we will accommodate.
11) Accessibility and assistance
We are ADA accessible. If you need assistance with set-up, club retrieval, or alternate controls, our staff will help.
Service animals are welcome. Pets are not permitted.
12) Damages and lost items
Guests are responsible for damage to simulators, screens, turf, furniture, or fixtures caused by misuse.
COMO Golf Club is not responsible for lost or stolen items. Found items are held for 14 days.
13) Pricing, taxes, and fees
Pricing is per bay, per hour unless stated otherwise. Taxes and applicable fees are added at checkout.
Dynamic pricing, peak rates, and promotions may apply. Promotional pricing cannot be combined unless stated.
14) Third-party platforms and gift cards
Reservations made via third-party sites must be changed or cancelled through that platform and follow their terms in addition to ours.
COMO Golf Club gift cards are redeemable for bay time, lessons, and in-house purchases unless otherwise noted. Gift cards are not redeemable for cash.
15) Safety and right to refuse service
Unsafe behavior, excessive intoxication, or harassment of guests or staff will result in removal without refund.
We may refuse service or cancel a reservation for safety or policy reasons.
16) Weather and closures
If we close for operational or safety reasons, you will receive a full credit or refund for affected reservations.
17) Disputes
Please raise any billing questions at checkout. Chargebacks without prior contact may result in account suspension pending resolution.
Questions or special requests? Call or email us. We are happy to help with multi-bay parties, corporate events, or recurring bookings.